In a nutshell
- A dozen consultants optimize their working time thanks to Furious.
- 25 recurring customers managed efficiently every year.
- 15-20% annual growth supported by improved time and project management.
- Simplified management of unpaid invoices, improving cash flow thanks to a clear and instantaneous view provided by Furious.
Keeping track of your customers may seem like a tedious task, but it’s where your bottom line depends. Between managing quotations, invoicing and follow-ups, poor organization can quickly become a time and money sink. And yet, simplifying these processes can both boost your productivity and deliver an irreproachable customer experience.
Curious to know how? Find out how Ulysse radically optimized its customer management with Furious.
A pillar of your company's performance
Customer follow-up is more than just sending out a few documents or invoices. It represents a real lever for your company’s overall performance. Smooth management of quotations, reminders and payments not only improves your productivity, but also strengthens your relationship with your customers. If your processes are poorly optimized, you risk losing time, money and even customers. Effective follow-up is therefore essential to ensure sustainable growth.
Automate to save time and avoid errors
Reducing errors through automation
Today, automation is an essential ally for any company wishing to optimize its customer management. By integrating high-performance management software, you can eliminate repetitive tasks such as creating quotations, sending invoices or sending reminders. By centralizing these processes, you considerably reduce the risk of errors associated with manual handling: no more misdirected invoices, no more forgotten quotations.
Optimize dunning and improve cash flow
Take reminder management, for example. With an automated system, every customer is dunned in good time in the event of late payment. Deadlines are met, cash flow is better controlled, and your company gains peace of mind. There’s no need for manual reminders – everything is taken care of automatically.
Save time to focus on the essentials
In addition to reducing errors, automation saves precious time. This time can be reinvested in higher value-added activities: improving your services, monitoring customer performance more closely, or developing your business. You also keep a digital record of every document sent, simplifying long-term information and data management.
Monitor each service and optimize customer relations
Personalized follow-up for each service
Efficient management of each service ensures quality service. By accurately tracking the progress of your services, you can make adjustments in real time. This ensures that every customer gets a personalized experience tailored to their needs, while keeping a clear overview of services completed and to come.
Centralize information for better management
By centralizing all your customer and service information, you can optimize customer relations. You have access to a complete history of interactions, quotes and invoices, enabling you to respond rapidly to requests. This reinforces customer confidence in your services.
Anticipating needs and strengthening customer relations
Thanks to detailed tracking, you can not only monitor services in progress, but also anticipate your customers’ future needs. This enables you to propose complementary services or tailored offers, while avoiding delays and improving overall satisfaction.
The case of Ulysse Communication
Avant Furious: major organizational challenges
Prior to implementing Furious, Ulysse Communication encountered difficulties in the day-to-day management of its customers. Billing, quotations and time spent by consultants were not tracked accurately, making it difficult to assess the profitability of projects. As a result, cash flow suffered from late payments and a lack of visibility.
Data centralization: a decisive change
The introduction of Furious has enabled Ulysse to centralize all customer and project data in one place. Every working hour is now accurately tracked, enabling direct comparison between invoicing and time spent. This accuracy has been a major asset during pricing negotiations, and has enabled Ulysse to renegotiate or not renew certain contracts deemed unprofitable.
Automation for better cash management
Thanks to the automation of payment reminders, Ulysse has considerably reduced invoicing delays. Furious provides an instant view of unpaid invoices, enabling better cash flow management. This has directly contributed to stabilizing the company’s finances.
Concrete, measurable results
Optimizing customer and project management has had a significant impact for Ulysse:
- 25 recurring customers managed efficiently each year.
- Annual growth of 15-20%, made possible by optimized management.
- Stabilized cash flow thanks to simplified invoice management.
Choosing the right solution for your business
The choice of a customer management tool is based on essential criteria. Ease of use guarantees rapid adoption and immediate time savings. Automating tasks such as invoicing or reminders will reduce errors and improve your cash flow. Finally, scalability ensures that the solution will adapt to your company’s growth.
With Furious Squad, you benefit from an all-in-one tool that meets these criteria, offering fluid, optimized management. Whether you’re looking to simplify your invoicing or track your services, Furious helps you achieve your objectives more easily, while strengthening customer relations.
